Subscriptions and Refunds Policy

This Subscriptions and Refunds Policy outlines the terms and conditions governing refunds for services provided by NAC Travel International ("NAC Travel", "we", "our", "us"). By using our services, you agree to this policy.

1. Non-Refundable Fees

All processing fees and service fees associated with NAC Travel products and services are non-refundable. This includes, but is not limited to:

• Application processing fees
• Visa processing fees
• Service fees for holiday packages, study abroad services, and other travel-related services

Once the service has commenced, these fees are non-refundable under any circumstances. This policy is in place to ensure that we can continue to provide high-quality services without the risk of financial instability.

2. Third-Party Fees

Any fees paid to third parties, such as:

• Visa application fees
• Airfares
• Hotel bookings
• Conference bookings

are subject to the refund policies of the respective third-party providers. NAC Travel does not control these policies and cannot guarantee refunds for these services. It is your responsibility to familiarize yourself with the refund policies of any third-party services you purchase through NAC Travel.

3. Refund Processing Time

In cases where a refund is applicable, NAC Travel reserves the right to process the refund within a period of up to 90 days from the date the refund request is received. This time frame allows us to thoroughly review the request and process it in accordance with our internal policies and any applicable third-party policies.

4. Refund Requests

All refund requests must be submitted in writing via email to refunds@nac-travel.org. The request should include:

• Your full name
• Booking reference number
• The service for which the refund is being requested
• A detailed explanation of the reason for the refund request

Failure to provide the necessary information may result in delays in processing your refund request.

5. Limitations on Refunds

Refunds will not be issued in the following situations:

• Failure to provide necessary travel documents, such as passports or visas, resulting in the inability to use the services
• Changes in travel plans due to personal reasons, such as changes in work schedules, personal preferences, or any other non-emergency reasons
• Services already rendered or commenced, including partially completed services

These limitations are in place to safeguard NAC Travel from potential financial instability and ensure the continuity of our services.

6. Force Majeure

NAC Travel is not liable for any delays, cancellations, or changes to your booking due to events beyond our control, including but not limited to natural disasters, acts of terrorism, strikes, and government restrictions. In such cases, refunds and rescheduling will be subject to the terms and conditions of the third-party suppliers involved.

7. Legal Compliance

This policy is governed by and construed in accordance with the laws of the Republic of South Africa. By using NAC Travel’s services, you agree to submit to the jurisdiction of the South African courts in the event of any disputes arising from this policy.

8. Changes to This Policy

NAC Travel reserves the right to modify or update this Subscriptions and Refunds Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically. Continued use of our services after any changes to this policy will constitute your acceptance of such changes.

9. Acceptance of Policy

By subscribing to and using NAC Travel’s services, you acknowledge that you have read, understood, and agree to this Subscriptions and Refunds Policy.

10. Contact Information

If you have any questions or concerns about this policy, please contact us at support@nac-travel.org.