NAC Travel International Visa Processing Standard Terms and Conditions
These Standard Terms and Conditions (the “Agreement”) govern the relationship between NAC Travel International (“NAC Travel”) and the client seeking to utilize NAC Travel’s visa application services (the “Client”). This Agreement sets forth the terms and conditions under which NAC Travel will provide visa application services to the Client.
Please read this Agreement carefully before utilizing NAC Travel’s visa application services. By utilizing NAC Travel’s services, the Client agrees to be bound by the terms and conditions set forth in this Agreement. If the Client does not agree to these terms and conditions, they should not utilize NAC Travel’s services.
Scope of Application
This Agreement shall govern the relationship between NAC Travel and the Client with respect to the provision of visa application services by NAC Travel. Any matters not specifically addressed in this Agreement shall be governed by the laws of South Africa, as well as any applicable ordinances and regulations.
To be eligible to enter into this Agreement with NAC Travel, the Client must be a party to an Agent-Organized Tour Contract, a Custom-Ordered Tour Contract, or an Arranged Tour Contract with NAC Travel, or a party on behalf of whom NAC Travel has entered into an Agent-Organized Tour Contract with another travel agent and has been commissioned by that party.
Definition of Services
Under this Agreement, NAC Travel shall provide the following services to the Client, upon receipt of a travel business handling charge (the “Agency Fee for Procedure for Going Abroad”):
(1) Procurement of a passport, visa, reentry permit, and other necessary certificates;
(2) Preparation of documents for embarkation/disembarkation procedures;
(3) Any other services related to the above items.
These services shall be referred to as the “Travel Agency Business.”
Formation of Agreement
To enter into this Agreement, the Client must complete and submit to NAC Travel an application form prescribed by NAC Travel. The Agreement shall become effective upon NAC Travel’s acceptance of the application form and agreement to enter into the Agreement.
Alternatively, NAC Travel may accept an application for this Agreement via telephone, mail, fax, or other means of communication, in which case the Agreement shall become effective upon NAC Travel’s acceptance of the application.
NAC Travel reserves the right to decline to enter into this Agreement for any business-related reasons.
Upon the formation of this Agreement, NAC Travel shall provide the Client with a document outlining the details of the Travel Agency Business to be performed, the Agency Fee for Procedure for Going Abroad, the payment method, NAC Travel’s responsibilities, and any other necessary information.
If the Client is required to pay any fees or expenses in addition to the Agency Fee for Procedure for Going Abroad, NAC Travel shall clearly specify such fees and expenses in the document provided to the Client.
The Client shall pay the Agency Fee for Procedure for Going Abroad to NAC Travel in the manner specified in the document provided by NAC Travel. The Client shall also pay any additional fees or expenses as required.
Changes to Travel Agency Business
If the Client requests a change to the Travel Agency Business, NAC Travel may, at its discretion, agree to such a change. In such a case, NAC Travel may require the Client to pay any additional fees or expenses incurred as a result of the change.
Cancellation of Agreement by Client
If the Client wishes to cancel this Agreement, they must provide written notice to NAC Travel. The date on which NAC Travel receives the written notice shall be the date of cancellation.
In the event of cancellation, the Client shall be responsible for paying a cancellation fee to NAC Travel in the amount specified below:
(1) If the written notice of cancellation is received by NAC Travel more than 30 days prior to the departure date, the cancellation fee shall be equal to 20% of the Agency Fee for Procedure for Going Abroad.
(2) If the written notice of cancellation is received by NAC Travel less than 30 days but more than 14 days prior to the departure date, the cancellation fee shall be equal to 50% of the Agency Fee for Procedure for Going Abroad.
(3) If the written notice of cancellation is received by NAC Travel less than 14 days prior to the departure date, the cancellation fee shall be equal to 100% of the Agency Fee for Procedure for Going Abroad.
The Client shall also be responsible for paying any fees or expenses incurred by NAC Travel in connection with the cancellation, such as fees charged by airlines or other service providers.
Cancellation of Agreement by NAC Travel
NAC Travel reserves the right to cancel this Agreement at any time for any business-related reasons. In such a case, NAC Travel shall promptly refund to the Client any fees paid by the Client, but shall not be responsible for any other damages or expenses incurred by the Client.
Limitation of Liability
NAC Travel shall not be liable for any damages or expenses incurred by the Client as a result of the failure or delay of the Travel Agency Business due to causes beyond NAC Travel’s control, including but not limited to acts of God, wars, revolutions, riots, civil commotions, strikes, epidemics, quarantine restrictions, and delays or changes in transportation schedules.
No Guarantee of Visa Issuance
NAC Travel does not guarantee that the Client will receive a visa. The Client understands and agrees that NAC Travel has no control over the issuance of visas and that the decision to issue a visa is at the sole discretion of the relevant embassy or consulate.
No Refund on Visa Processing Fees if Visa is Rejected
If the Client’s visa application is rejected, NAC Travel shall not be responsible for refunding any fees paid by the Client for visa processing services.
This Agreement shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of South Africa.
This Agreement constitutes the entire agreement between NAC Travel and the Client, and supersedes all prior and contemporaneous understandings or agreements, whether written or oral. This Agreement may not be amended or modified except in writing signed by both parties.
NAC Travel International
Address: AMR Office Park, 3 Concorde E Road, Bedfordview, Johannesburg, South Africa
By using NAC Travel’s visa application services, the Client acknowledges that they have read and understood this Agreement and agree to be bound by its terms and conditions.“